A Casino Management System (CMS) is the pivot point by which the day to day operations and transactions of a casino revolve. To make the best of a casino and manage casino assets, as well as tend to security and surveillance systems in a casino, CMS is incorporated into casino management. The CMS market provides software and tools that are analytical and integrated, and this makes it easy to manage a casino accurately. CMS can also secure data and critical information stored in them, especially if they use central servers. This data can be retrieved for future references.
There is a host of vendors in the CMS market. Some of the leading ones include;
- Bally Technologies
- Security Systems
- HCL Technologies
- Next Level
- Micro Systems
- Casino Systems
- Intercard Inc
What they do is provide systems that can handle these components, with just a single implementation:
- Casino accounting
- Slots management
- Mystery and progressive Jackpots
- Player tracking & bonusing
- Cashless and tickets (TITO) gaming
There is a continuous need for casino management systems, with the increasing number of visitors that enter casinos today. Even families go to casinos, since they now offer much more than just gambling. Their services now include dining, spas, restaurants, golf courses and lodging. Offering services to all customer, and being able to retain them, is a challenge that should not be taken lightly, since most of the transactions on casino floors are monetary transactions. While the needs of casinos keeps growing, these vendors can only provide what is presented to them at the time. So to maintain money movement, as well as learning customer behaviors, IT solutions is the answer, to coping with such demands.
CMS is important to ensure a safe atmospheres in casinos, but it is important to understand the basics of how they work before making substantial investments in such a system.