Casino operators have a way of indulging their customers, which makes them loyal. Knowing customer behavior is important to them, so they keep increasing the efforts in learning how players operate in and around the gaming zone, thereby knowing more about player behavior. They are able to do this by making use of more sophisticated marketing applications that regulate accounting and reports, called the player tracking system. It is a system that is targeted at customer affairs, especially in the gaming zone, and at maintaining the customers, while casinos expand their businesses. CMS companies therefore, find themselves in the position of making new tools for casinos to suit these needs. Player tracking has state of the art configurations, and happens to be one of the most powerful of all the CMS tools.
From the installation of automatic ticket dispensers, to measuring a player’s worth. It suddenly grew into a high tech application called player tracker. Player tracking was initiated from the quest to reward customers according to their investments in the casino and other areas of the casinos premises, like in the restaurants and spa. CMS companies started to spread out their innovation to meet new challenges in the casinos business, hence surveying the possibility of making player tracking that will be capable of instant data grabbing.
How a Player Tracker Works
Player tracking works in the following steps:
- Every player gets a card, and an account is created with their name and personal information on
- They are all connected to a central computer that displays player information when their card is inserted
- It measures a player’s slot play and it is recorded on their account
High stakes gamblers can be distinguished from the penny pinchers, and rewards can be assigned appropriately. Player tracker helps casino operators get rid of inaccuracies in their reward plans. This in turn increases the loyalty of the most important customers.